Terms and Conditions of Fixitup India Private Limited (Customer Care Bengaluru)

Effective Date: March 18, 2025

By accessing or using the website https://customercarebengaluru24x7.site/ (the “Website”) and availing services from Fixitup India Private Limited (Customer Care Bengaluru), you agree to comply with and be bound by the following Terms and Conditions. These Terms and Conditions govern the use of the Website and our services. If you do not agree to these terms, you must not use our Website or services.

1. Acceptance of Terms

By accessing, browsing, or using our Website, or by requesting a service from us, you agree to comply with and be bound by these Terms and Conditions, which may be updated by us from time to time. We encourage you to review these Terms regularly for any updates.

2. Services Provided

Fixitup India Private Limited provides doorstep repair services for home appliances in Bangalore, including:

  • LED TV Repair
  • Washing Machine Repair
  • Microwave Oven Repair
  • AC Repair

We strive to provide timely, reliable, and professional services to all customers.

3. Service Requests and Payment

a. Requesting Services:

To request a service, you must provide your name and phone number through our Website or via direct contact with our customer support.

b. Inspection and Service Charges:

  • We charge an inspection fee of ₹299 (plus applicable GST) for the service visit and inspection. This charge will be confirmed with the customer before any service is initiated.
  • Additional charges may apply depending on the repair service provided.
  • The payment for the services is due upon completion of the repair service, and the customer must pay the full amount as agreed upon before the service begins.

c. Cancellation:

  • If you need to cancel or reschedule your service appointment, please notify us at least 24 hours in advance. A cancellation fee may be applicable depending on the circumstances.

4. Warranty on Services

  • We provide a warranty for the services rendered on the repaired appliance. The warranty duration and terms will vary based on the type of repair performed.
  • If a problem arises with the appliance within the warranty period, we will repair it free of charge, subject to the warranty terms. The warranty does not cover damages due to misuse or external factors unrelated to the repair.

5. Customer Obligations

  • You agree to provide accurate and complete information when requesting services.
  • You must ensure that the appliance to be repaired is accessible and in a condition suitable for repair.
  • You are responsible for providing safe access to the appliance, including any necessary permissions or approvals if the appliance is located in a restricted area (e.g., gated premises).
  • You agree to pay all applicable charges for the service as agreed upon.

6. Limitation of Liability

  • Fixitup India Private Limited shall not be liable for any indirect, incidental, special, or consequential damages arising out of the use of or inability to use the Website or services provided, including but not limited to appliance failure, loss of data, or loss of income.
  • Our liability for any direct damages resulting from our services shall be limited to the amount paid by the customer for the specific service in question.

7. Intellectual Property

  • All content on the Website, including text, graphics, images, logos, and software, is the property of Fixitup India Private Limited or its licensors and is protected by copyright laws.
  • You are granted a limited, non-exclusive license to access and use the Website for personal and non-commercial purposes.
  • You may not copy, reproduce, distribute, or otherwise use any content from the Website without the prior written permission of Fixitup India Private Limited.

8. Privacy and Data Protection

We value your privacy and handle your personal information in accordance with our Privacy Policy, which can be reviewed on the Website. By using our services, you consent to the collection, use, and protection of your data as described in our Privacy Policy.

We collect only name and phone number from customers when they request our services. We will not share, sell, or rent your personal data to any third parties, except as necessary for service provision or as required by law.

9. Termination of Services

Fixitup India Private Limited reserves the right to suspend or terminate your access to the Website or services at any time, without prior notice, if we believe that you are violating these Terms and Conditions or engaging in unlawful activities.

10. Third-Party Links

The Website may contain links to third-party websites or services. These links are provided for your convenience, and we have no control over the content or practices of these third-party websites. We are not responsible for the privacy practices, content, or activities of any third-party sites.

11. Indemnification

You agree to indemnify, defend, and hold harmless Fixitup India Private Limited, its affiliates, employees, agents, and partners from any claims, losses, liabilities, damages, or expenses (including legal fees) arising from your violation of these Terms and Conditions or your misuse of the services.

12. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India.

13. Modification of Terms

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our Website or services after changes are posted, you agree to be bound by the updated Terms and Conditions.

14. Contact Information

If you have any questions regarding these Terms and Conditions, please feel free to contact us:

By using the Website and requesting services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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